- Responsibilities Include But Are Not Limited To:
- – Responding to telephone, email, and text message inquires
- – Greeting Clients, Visitors and Vendors
- – Engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships
- – Process Incoming and outgoing mail and FedEx/UPS/USPS packages
- – Maintain inventory and order supplies for office
- – Maintain an orderly reception area
- – Perform or assist with cleaning duties as necessary ensuring office cleanliness standards
- – Identify, recommend, and implement solutions for business operations processes
- – Misc. duties, as assigned, related to the job responsibilities
- – Closing customer orders
- – Process payments
- Knowledge & Skills:
- – Bilingual Speaker (English & Spanish)
- – Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings
- – Resourceful and flexible team player who excels at building trusting relationships with customers, visitors and vendors
- – Proficient computer skills including (Email, Google docs, Google Sheets)
- – Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment
- – Proficiency with basic math
- – Significant experience resolving and/or escalating issues in a timely fashion